Terms & Conditions

1. Introduction

Welcome to G Link Global Solutions. By accessing or using our website and services, you agree to be bound by these Terms and Conditions. Please read them carefully.

2. Services

G Link Global Solutions provides IT consultancy and related services as outlined on our website. All services are subject to availability and may be modified or withdrawn without notice.

3. Pricing & Payment

All prices listed are in GBP (£) and are subject to change. Final pricing will be confirmed via written quotation or contract. Payment terms are outlined in your service agreement.

4. Client Responsibilities

Clients must provide accurate and complete information and cooperate fully to enable effective service delivery. Failure to do so may affect project outcomes or timelines.

5. Intellectual Property

All content, materials, and solutions created or provided by G Link Global Solutions remain the intellectual property of the company unless otherwise agreed in writing.

6. Confidentiality

We take confidentiality seriously. All client information is kept secure and will not be shared with third parties without consent, unless required by law.

7. Limitation of Liability

G Link Global Solutions will not be liable for any indirect, incidental, or consequential damages resulting from the use of our services or website.

8. Termination

Either party may terminate the service agreement with written notice. Any outstanding payments for services rendered will remain due.

9. Governing Law

These Terms are governed by and construed in accordance with the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of its courts.

10. Changes to Terms

We may update these Terms from time to time. Continued use of our services or website constitutes acceptance of any changes.

Refund & Money-Back Policy

At G Link Global Solutions, we are committed to delivering high-quality IT consultancy and support services. We value transparency, fairness, and client satisfaction. Please read our refund policy below:

1. Service-Based Refunds

As a provider of digital and consultancy services, we do not offer refunds for services that have been fully delivered or utilized.

2. Project Deposits

All project-based work (e.g., infrastructure setup, software integration, cloud migration) requires a deposit before commencement. Deposits are non-refundable unless a project is cancelled before any work has begun.

3. Monthly Services (e.g., Support & Cloud Management)

For ongoing services billed monthly:

  • You may cancel anytime with 14 days’ notice.

  • No refunds will be issued for partial months or unused time.

4. Client Dissatisfaction

If you are dissatisfied with our services:

  • Please contact us within 7 days of service delivery.

  • We will work with you to address concerns through adjustments or additional support.

  • In rare cases, partial refunds may be considered at our discretion, based on project scope and work completed.

5. Disputed Payments

If you believe a billing error has occurred, contact us at billing@glinkglobalsolutions.com within 5 business days of receiving the invoice. We’ll investigate and resolve it promptly.

6. No Refunds for Third-Party Costs

Any costs paid to third-party vendors (e.g., software licenses, hosting, domain registration) on your behalf are non-refundable.

7. Policy Changes

We may update this refund policy without prior notice. The latest version will always be available on our website.